Refund and cancellation policy

Every account begins with a free trial and no card is required to start it. The trial exists so that the decision to pay is made after using the system, not before — which is a better arrangement for both of us than a refund process.

We recommend spending the trial on a demo account. It costs nothing, risks nothing, and shows you the same proposals, the same risk decisions and the same console you would get on a live account.

There is nothing to cancel, because nothing renews. Each month of service is bought deliberately out of the credit on your account: to stop, you simply do not buy another one. There is no cancellation fee, no notice period, and nothing to email us about.

The service keeps working until the end of the period you paid for, and then stops. We hold no payment method and cannot charge you, so there is no such thing here as a charge you forgot to cancel.

• Cancelling does not close open positions. Positions already open at your broker stay open and remain your responsibility. Close them yourself, or leave them to the stop-loss and take-profit levels already resting at the broker.
• A performance fee already earned is still payable. If the billing month in which you cancel ended profitable, the fee for that month is still invoiced after the month closes.

A month is paid for in advance out of your own credit. Since nothing renews, there is no such thing as an unwanted next charge, and an unused remainder of a period you deliberately bought is not normally refunded — you keep the service you paid for until the period ends.

Credit you have deposited but not yet spent is a separate matter and stays yours. It is not a purchase, we do not treat it as revenue, and you can ask for unspent credit back at any time.

We will refund a completed purchase in these cases:

• A duplicate or erroneous purchase. Charged twice for the same period, or a period activated that you did not ask for. Refunded in full, and we would like to be told so we can find out why it happened.
• A purchase you did not make. Contact us. A crypto payment cannot be reversed by a bank on your behalf, which cuts both ways: nobody can take money from your account without your wallet signing for it, and if something is wrong we are the only ones who can put it right.
• A month you did not use. If a month is activated and you contact us within 14 days having not connected an account or generated proposals in that period, we will refund it.
• A prolonged outage on our side. If the service was materially unavailable for an extended part of a billing period because of a fault of ours, tell us and we will credit or refund that period pro rata.

A performance fee is charged only on net profit your account actually accumulated during a billing month, and only after that month has closed. A month that ends flat or down is charged no performance fee at all, so there is nothing to refund in the case people most expect one.

If you believe a performance fee was calculated on the wrong figures, tell us. Your invoices and the audit trail in the console are the record we will check it against, and if it is wrong we will correct it and refund the difference.

This is the part worth reading slowly, because it is where expectations and reality most often diverge.

• Trading losses are not refundable. PukPikAI is software you use to trade your own account with your own broker. We do not hold your funds, we do not guarantee any result, and we do not compensate for market losses — including losses on trades the system proposed and executed within its limits. Read the risk disclosure before trading real capital.
• A profitable month is not a refundable event. A performance fee correctly calculated on real profit is not refunded because the following month went badly.
• Costs charged by third parties. Your broker's spreads, commissions, swaps and slippage are paid to your broker, not to us. So are your bank's foreign-exchange fees. We cannot refund money we never received.
• Periods spent with the system switched off. The subscription pays for availability, not usage. Leaving the terminal closed for a month does not make that month refundable.

Write to us from the email address on the account, at the address on the contact page, and include which charge you mean — the date and amount are enough to find it. We aim to respond within two business days and to process an approved refund within five.

An approved refund is returned as USDT on BNB Smart Chain, to an address you give us — normally the one you paid from, and we will ask you to confirm it rather than assume. Once it is sent there is no bank in the middle, so it arrives within minutes rather than in five to ten business days. Network fees are ours to pay, not yours.

Please check the address you give us carefully. A refund sent to a wrong address is gone, and no one — including us — can pull it back.

Nothing in this policy limits rights you have under the consumer law of your own country, including any statutory right of withdrawal. Where that law gives you more than this policy does, that law applies.

The commercial terms are in the terms of service; the mechanics of paying are in how payment works.